Nick Ratcliff is a ServiceNow professional with over a decade of hands-on platform experience, currently focused on improving user experience and driving positive change at Black Raven Consulting as Founder and Director. Previously, Nick served as a ServiceNow Configuration Manager at Sapphire and held multiple roles, including Configuration Manager and Technical Analyst, at Severn Trent. Nick also gained valuable experience as a Tank Crewman and Search Team Member in the British Army. Education credentials are unspecified.
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