Florence Cayphas

Florence Cayphas is currently the Head of Transformation & First-Line Operations at Belfius, where responsibilities include leading strategic transformation projects within Belfius Asset Management and maintaining a focus on operational efficiencies and customer experience. Previous experience at AXA spanned over a decade in various leadership roles, including Head of Transformation and Senior Program Manager, with a focus on large cross-functional programs and team management within insurance distribution and operations. Florence also has a solid foundation in financial auditing from KPMG and has coordinated activities for an entrepreneurial student association. Educationally, Florence holds advanced degrees in Management Sciences and Psychology from Université catholique de Louvain and is currently pursuing a certification in Board Effectiveness from Guberna.