John Hawes

John Hawes is a seasoned digital expert with a strong background in project management and customer care, currently serving as the Project Manager for the Personal Assistant Design Team at Belfius since January 2021. With experience driving the management of a customer-focused chatbot and overseeing digital banking training, Hawes has honed skills in incident management, remote customer support, and continuous service improvement across multiple platforms. Previous roles include serving as a digital expert and agent at Banx, where responsibilities encompassed training and optimizing customer processes, as well as a digital marketing intern at L'Oréal, focusing on e-commerce and social communication. Educational credentials include a Master's degree in Multilingual Communication from Université libre de Bruxelles, complemented by studies in Chinese language and translation.