Alice Boretti

Alice Boretti is a Customer Experience Executive at Believ since February 2023, previously serving as a Customer Service Team Lead and Supervisor at Zapp from May 2021 to January 2023. At Zapp, responsibilities included training agents, managing complaints, and evaluating team performance. Alice also worked briefly as a Customer Service Representative for The Motley Fool Limited in early 2021, handling customer inquiries and troubleshooting issues. Prior experience includes various roles in hospitality with DoubleTree by Hilton, where Alice advanced from Guest Service Agent to Guest Service Manager, demonstrating a strong focus on customer satisfaction and team management. Additional roles include Executive Lounge Hostess at The Waldorf Hilton and Ambassador at Lola Event Staffing, showcasing versatility in client-facing and leadership positions. Alice holds a Bachelor's degree in Modern Languages from Università degli Studi di Firenze and completed a High School Diploma at Liceo Scientifico "Carlo Livi."