Believe
Yoann Heymann currently serves as the Workplace Applications Manager at Believe, where responsibilities include leading a support team comprising six technicians in France and two in India, addressing user requests across the organization. Prior to this role, Yoann held multiple positions at Trescal from 2001 to 2019, including Chef de projet, where the focus was on managing application maintenance and providing level 2 & 3 user support, and Responsable Centre de Services, which involved securing a service desk contract and expanding the team by 30%. Additional roles at Trescal included establishing a Helpdesk, overseeing IT support for a significant user base, and directing the agency at the Cité des Sciences et de l'Industrie. Earlier career experience includes serving as a Customer Program Manager at Sitel, managing support for IBM clients, and beginning a career as an Opérateur Informatique at RR Donnelley. Yoann's education includes a Brevet de technicien Supérieur in industrial drawing and product design, and a Baccalauréat in electrotechnics.
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Believe
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Believe is a world leading digital music company, helping artists and labels to build their audiences and careers, at all stages of their development, in their local markets, with expertise, respect, fairness and transparency. It is a best in class technology organization, providing global distribution and digital marketing services to its partners, with more than 1,200 professionals and offices in 45 countries. Believe owns several brands, labels and companies, including Believe Distribution, TuneCore, Nuclear Blast, Naïve and Allpoints. Believe is part of the Next40, won the Europe's Allstar 2019 Company of the Year, and won the « Grand Prix » of France 2020 Future Unicorns.