Frédéric Bernier has over two decades of experience in performance management and customer service within the telecommunications industry. Since joining Bell in 2003, Frédéric has held various leadership roles, including Spécialiste gestion de la performance and Directeur d’équipes, where notable contributions include enhancing customer experience, coaching managers, and exceeding performance targets. Frédéric has consistently improved team efficiency and elevated sales metrics through innovative solutions and process optimization. Recognition includes multiple "Top performer" awards and forming high-performing teams renowned for their service excellence. Academic qualifications include certificates in Financial Management and International Commerce from HEC Montréal, alongside a Bachelor's degree in Management and Commerce from École de Gestion et de Commerce de la Martinique. Past experiences also encompass roles at Caisse d'Epargne and Sub Communications.
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