John Watson

Group President, Business Markets, Customer Experience & AI at Bell Canada

John leads Bell Customer Operations, Field Services and Data Engineering and AI teams as Group President, Customer Experience & AI.

Leveraging industry-leading investments in talent development, big data, analytics and machine learning, John is delivering an improved Bell residential and wireless customer experience. Through a centre of excellence, he is also leveraging artificial intelligence to provide additional support for programs across Bell.

A leader in organizational development, John has lectured on business strategy, customer experience, big data, marketing, leadership and talent development. He holds an MBA from the Schulich School at York University.

Links

Org chart

Manager

Mirko Bibic

President and Chief Executive Officer

Peers

Blaik Kirby

Group President, Consumer and Small & Medium Business

Robert Malcolmson

EVP, Chief Legal & Regulatory Officer

Curtis Millen

EVP & CFO, BCE & Bell Canada

Reports

Gary Semplonius

SVP Sales - Bell Business Markets

Célia Lamarche

Vice President, Field Services Operational Support

Matt Cullingham

Vice President - Strategy, Design & Delivery

Nancy Tichbon

Vice President Customer Experience: Bell Mobility, Bell Residential & Virgin Mobile

Teams

Leadership Team

8 members

Timeline

Group President, Business Markets, Customer Experience & AI
Current role
Group President, Customer Experience & AI

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