Michael Thomas is an experienced professional in the telecommunications field, currently serving as Sr. Manager of Artificial Intelligence at Bell since December 2003. In this role, Michael supports Best Internet, Best Voice, and Best Video services, manages a team focused on customer experience analytics, and contributes to AI/ML initiatives. Previous positions at Bell include roles as Sr. Network Analyst for Carrier Ethernet and Senior Solutions Architect responsible for developing network architectures for VoIP and IPTV services. Michael's earlier experience includes managing network security operations at BCE Nexxia and providing technical support at DBM Systems. Michael holds a BMath in Business Administration with a specialization in Information Systems from the University of Waterloo.
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