Matt Hannah is a service management professional with a strong focus on customer service and process improvement. With experience leading teams in IT service desk environments throughout their career, Matt has developed expertise in managing operations, stakeholder expectations, and continuous service improvement initiatives. They have held various roles, including IT Service Desk Deputy Team Leader and Service Desk Manager at SSE plc and Bell Integration, respectively, where they achieved significant enhancements in service delivery and operational efficiency. Currently, Matt serves as the Head of Service Operations at Bell Integration, utilizing Agile methodologies to optimize service desk functions and improve customer experiences. Matt holds a degree in Accounting and Business/Management from the University of Portsmouth.
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