Stuart Crann

Stuart Crann is a Service Management Professional currently serving as the Director at Hierax ITSM Ltd and the Asset and Configuration Management Lead at Bell Integration. Previously, they held the position of ITIL Capability Lead at Shared Services Connected Ltd, where they designed and implemented ITIL-compliant processes. Stuart has extensive experience in various ITSM platforms, managing operations and mentoring early-career professionals at Sopra Steria from 2003 to 2017. Their expertise lies in enhancing Service Management practices and driving process improvements across diverse environments.