Bo B. is an experienced Information Technology professional currently serving as an Information Technology Support Engineer at Bell Techlogix, Inc. since April 2025. Prior to this role, Bo worked at UnitedAg as a Service Desk Technician II, where a focus on customer support and troubleshooting techniques led to a notable increase in team efficiency and client satisfaction. Extensive experience includes managing desktop support and system administration tasks, resolving a significant number of help desk tickets while maintaining exemplary service levels, and creating training documents to streamline onboarding. Previous roles also include Desktop Support Specialist at FMC Lending, where equipment performance and troubleshooting were prioritized, and Customer Lending Representative/Floor Lead at loanDepot, involving collaboration with Software Engineers on application improvements. Bo holds a Certificate of Achievement in Full Stack Web Development from the University of California, Irvine Division of Continuing Education.
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