Suzanne Coyner

Suzanne Coyner is a seasoned operations professional with extensive experience in IT service delivery and program management. Currently serving as a Senior Operations Manager at Bell Techlogix, Inc. since March 2018, Suzanne leads efforts in SLA achievement, customer communication, and quality management for the Service Desk. Previous roles include Service Delivery Manager at Randstad Technologies US, where responsibilities encompassed staffing management, metric monitoring, and data analysis to meet client expectations. Earlier positions involved technical support and customer service roles at CenturyLink, Tri-Star Staffing, Account Temps, Abel Personnel, KOM Appliances, and Earthlink Inc., showcasing a diverse skill set from technical troubleshooting to data management. Suzanne Coyner holds a degree in Health Occupations from Dauphin County Vo-Tech.