Michael Müller

Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, specializing in troubleshooting mobile network tower-related issues. Prior to this role, Michael worked as a Customer Service Technical Support at AlarmClub Inc. from August 2021 to December 2022, achieving a 96.7% success rate in resolving technical issues. From September 2016 to January 2020, Michael served as a Data Research Analyst at Webhelp, where data analysis and customer support insights were utilized to improve service delivery. Michael holds a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and an ABMA Computing and Information System Certificate from Speciss College.