Russell Viets possesses extensive experience in the field of information systems and customer support, having held various managerial roles across multiple organizations. At Humanscale, Russell served as Help Desk Manager, overseeing the Exchange 2010 environment and managing backup systems. As Implementation Specialist at DDI System, Russell managed ERP system implementations for small businesses nationwide. Subsequently, Russell took on the role of Technical Support Supervisor at ALK Technologies before becoming Senior Manager of Implementation and Support at DDI System - Inform Distribution ERP Software, where responsibilities included assigning tasks and ensuring team support. Most recently, Russell served as Director of Customer Support at Advantive and currently holds the position of Information System Manager at Bender and Customer Support Champion at 10X ERP, demonstrating a strong commitment to customer service and technical expertise.
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