Founded in 2000, Bendigo Telco was established by a group of large Bendigo businesses that wanted better access to telecommunications technology. Based on the ‘community banking’ model made famous by Bendigo Bank – Bendigo Telco was conceived as a telco that would support the needs of the local community.

We are dedicated to becoming 'Australia's most customer and community engaged technology solutions partner'​ and are here to serve you and your community.

OUR VALUES
Honesty and Integrity
We will demonstrate honesty and integrity in all our dealings.
Passion
We are passionately committed to the success of our business, staff and customers.
Fun
We encourage a fun and safe working environment and celebrate our successes.
Engagement
We will actively engage with our customers, staff and the community.

Living these values enables us to deliver innovative outcomes for our customers and our communities.

OUR MISSION
• To engage, support and strengthen the communities in which we operate to create long-term sustainability, growth and partnerships.

• Create lasting, meaningful and trusted customer relationships.

• Enable successful customer outcomes through innovative solutions.

• Develop a culture where teamwork, integrity, passion and diversity are recognised and celebrated.

• Provide our staff with specialised training, higher education options, career advancement opportunities and recognising the importance of family and a sound work-life balance.

• Give our shareholders a healthy financial return and participation in a strong community dividend.

• Make our shareholders, staff, customers and suppliers all feel proud to be associates of our Group.


Telecommunications

Bendigo Telco

Bendigo Telco's headquarters in Bendigo, Australia

This department focuses on collecting, interpreting, and presenting data to support decision-making and operational efficiency.

Data Analysis

The Customer Experience and Support team at Bendigo Telco is dedicated to enhancing customer interactions and ensuring seamless service delivery. Comprising roles such as the CX Enablement Manager and Account Managers, the team focuses on building meaningful relationships, addressing customer needs, and implementing innovative solutions that align with the company's community-centric values. Their mission is to foster customer engagement, satisfaction, and long-term loyalty, contributing to the overall success and sustainability of the local community.

Customer Experience and Support

This department provides technical assistance and support for IT-related issues and service delivery.

IT Support Services

The Technical Operations team at Bendigo Telco is responsible for ensuring the seamless functioning of telecommunications services and IT infrastructure. This team oversees network operations, support services, and facilities management, working collaboratively to maintain high service availability and performance. They also engage in innovative solutions development and provide technical assistance to enhance customer experiences, all while upholding the company's values of honesty, integrity, and community engagement.

Technical Operations

This department is responsible for identifying growth opportunities and building strategic partnerships to enhance the organization's market presence.

Business Development

This department focuses on managing and enhancing customer interactions and satisfaction throughout their experience with the organization.

People (2)

Jobs (0)

Other teams

Customer Experience and Support

IT Support Services

Technical Operations

Business Development

Customer Operations