Reginald Wallace has extensive experience in technical support and leadership roles at Bentley Systems since January 1998, currently serving as the Global Technical Lead for MicroStation. In this capacity, Reginald bridges the gap between product development and technical support, ensuring readiness for new features and products. Previous positions at Bentley include Principal Technical Support Engineer and MicroStation User Advancement Advocate, focusing on user outcomes and proactive service models. Reginald also held roles as Escalation Manager and Advanced Technical Support Engineer, where responsibilities included issue escalation, testing, and debugging. Prior to Bentley, Reginald worked at CIBER as a Helpdesk Coordinator and at eQuorum Corporation as a Support Analyst. Reginald holds an Associate degree in Drafting/Design Technology from Southern Technical College.
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