Anu Passila is a customer experience and logistics leader with over 25 years of experience in various roles within the industry. They served as Customer Service Manager and Customer Experience Director at Confidex from 2013 to 2020 and have held the position of Customer Service Director there since 2020, currently on study leave until autumn 2023. Anu's background includes positions in transportation and import assistance, along with a BBA in International Business Management and Logistics from Lahti University of Applied Sciences. Their expertise is complemented by skills in triangular trade and CX process development, reflecting a people-centric approach to business.
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