American Support
Michael Sherlock is an experienced professional in the fields of project management, consulting, and strategic planning, with a career spanning over three decades. Currently serving as the Director of Interfaces, Integrations & Addressability at American Support (now Bernard) since October 2008, Michael is responsible for the delivery of addressable interface products and software conversions. Previously, as the owner of Sherlock Solutions LLC, Michael managed end-to-end projects for Charter Communications. Prior roles at CSG Systems included Director of Consulting, Director of Regional Accounts, Business Development Consultant, and Client Services Manager, showcasing a strong background in customer relationship management and broadband solutions. Michael holds a Bachelor of Arts degree in International Studies from the University of Nebraska at Omaha.
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American Support
With nine call centers located in America, El Salvador, Nicaragua, the Dominican Republic and the Philippines, Bernard works with some of America's largest companies to provide excellent customer experiences and sales results. Bernard has six core competencies: 1. Inbound Care & Telesales 2. Outbound Telesales 3. Technical Support 4. CSG International 5. Billing Support 6. Customer Retention