Patrick Duffy is a seasoned Chief Customer Experience Officer at bet365, where they lead the global CRM and customer experience strategy for both the Sports and iGaming divisions. Since joining the company in 2016, Patrick has played a pivotal role in driving significant revenue growth, including a remarkable 31% increase in Gaming revenue in FY2022-23. They have cultivated high-performing teams and successfully implemented innovative data-driven customer engagement initiatives. Patrick holds a Bachelor of Arts in Journalism and English from Staffordshire University.
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