Michael Okoth

Michael Okoth is an experienced professional with a strong background in customer experience, communication, and analytics. Currently serving as the Reporting and Analytics Lead at Betika since August 2019, Michael has previously held roles such as Customer Experience Analyst and Public Relations Executive, where responsibilities included managing customer incidents and enhancing service requests. Prior experience includes a Communication and Marketing Officer position at Silverstone Quarry Limited, which resulted in improved client relations and increased sales. Michael has also interned at the Office of the Attorney General, conducting media reviews. Educational qualifications include a Bachelor's degree in Communication and Media from Laikipia University, a Diploma in Leadership and Management from Shaw Academy, and a certificate in Creating Positive Customer Experience from LinkedIn Learning.