Wesley Lima

Wesley Lima is a telecommunications coordinator at Betta Global Partner, with over a decade of experience in the field. They held the position of technical specialist from 2017 to 2023, where they focused on supporting and implementing high-availability Avaya and NICE environments while resolving critical incidents and creating analytical reports. As a coordinator, they lead the technical and strategic operations of support and implementation in telecommunications, ensuring operational stability and enhancing customer experience. Wesley previously worked as a telecommunications analyst at Avaya, and also held various technical support roles earlier in their career. They hold a technologist degree in Analysis and Development of Systems from UniABC and an MBA in Strategic Business Management from FIAP.