Brian Correia is a dedicated IT professional with extensive experience in technical support and system management. Currently serving as Director of Technical Support at BetterCloud since January 2017, Brian has progressed through various roles, showcasing leadership and expertise in problem resolution and customer service. Prior experience includes IT Systems Manager at The Roosevelt Hotel, where responsibilities encompassed maintaining user workstations, server management, and ensuring uninterrupted operation of critical systems. Additionally, Brian has worked as a Technology Support Specialist at Boston Arts Academy, providing support to the academic community, and has held various internships early in the career, contributing to skills in IT operations and technical assistance. Brian holds a Bachelor of Science degree in Computer Science from Northeastern University.