Michael Dyrbo Birch

Michael Dyrbo Birch is a highly experienced customer success leader currently serving as Director of Customer Success for BetterCloud in the EMEA region. With over a decade of experience in customer success and support roles within the tech and telecommunication sectors, Michael has demonstrated exceptional skills in driving customer satisfaction and loyalty through strategic initiatives and cross-functional collaboration. Michael previously served as the Head of Customer Experience at Tricent, where they focused on optimizing processes and enhancing the customer journey. Michael holds a Professional Diploma in Customer Experience and a Mini MBA in Human Resources Management and Psychology, complemented by various certifications in unified communications and cybersecurity.