Calvin Fortes is a seasoned professional with extensive experience in counseling and support roles, currently serving as a Counselor Onboarding Specialist at BetterHelp.com since September 2019. Responsibilities include processing over 150 counselor applications daily, ensuring candidate qualifications, conducting interviews, and supporting recruiting efforts. Previous roles include Community & Support Manager at BetterHelp.com, where Calvin provided tiered customer support, developed knowledge bases, and contributed to member retention strategies. Prior experience includes positions at LendingClub, where Calvin excelled in live chat and phone support, maintaining high customer satisfaction ratings. Calvin's career began at the YMCA of San Joaquin County as an After School Educator, focusing on youth development. Calvin holds a Bachelor of Science in Marketing from San Francisco State University.
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