Sofina Begum

Sofina Begum is an experienced mental health professional currently serving as an EAP Counsellor at PAM Assist and a Person Centred Counsellor at BetterHelp, specializing in trauma and various other critical issues. Begum has a robust background in customer service and wellbeing support, working in roles such as Wellbeing Worker with both Leeds City Council and Huntswood, alongside a longstanding tenure as a Senior Call Handler at Karma Nirvana. With significant experience during the COVID-19 pandemic as a Volunteer and Phone Buddy, Sofina holds multiple counselling certifications and a Diploma of Education in Counselling from Joseph Priestley College, which enhances the ability to provide compassionate and effective support in diverse settings.