Monica D.

Monica D. currently serves as a Client Success Manager at Betterment, where responsibilities include enhancing the Betterment at Work client-facing chatbot through training, conversation flow development, quality assurance, and data analysis. Prior experience includes roles at Disneyland Resort, where Monica held positions advancing from 401(k) Participant Servicing Associate to Working Lead, and a tenure as a Photographer & Retoucher at Monica Day Photography, specializing in diverse photography services. Additionally, Monica worked as a Communications Coordinator for the National Association of Coast Guard Spouses' Clubs. Educational qualifications include a Master of Business Administration from Western Governors University and a Bachelor’s Degree in Psychology and Business Technology from Mississippi State University.