Kevin Luo is a seasoned professional with extensive experience in strategy and operations across various industries. Currently serving as Senior Strategy & Operations Manager for Network Optimization at BetterUp since April 2022, Luo previously held positions at PlayStation as Associate Business Performance Manager, focusing on customer retention and engagement for global subscription services. Prior experience includes leading operations at Lyft for the Express Drive program and consulting at Deloitte, where responsibilities encompassed enterprise strategy and process optimization. Luo began the professional journey with roles in customer service, finance, and economic analysis during academic tenure at the University of Maryland and internships with Textron and the U.S. Securities and Exchange Commission.
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