Michaela Hawksley is a Senior Global Account Customer Success Manager at BetterUp, focusing on strategic partnerships to drive business impact through precision development at scale. Previous experience includes roles at Udemy as a Value Consultant and Senior Enterprise Customer Success Manager, where expertise in outcomes-based learning strategies and leadership in Learning and Development were emphasized. Michaela also served as a Senior Customer Success Manager at Hootsuite, managing key clients in EMEA, and started a career in advertising at Guardian News & Media. Michaela holds a Bachelor of Science degree in Sports and Exercise from The University of Birmingham and is a certified Change Management Practitioner from Prosci.
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