Rob Rafelson

Rob Rafelson is an experienced customer service management professional with a strong background in leading teams and enhancing customer experience. Currently serving as Manager of Customer Service at Beyond Air® since February 2024, Rafelson previously held roles at Ampacet Corporation, where responsibilities included leading a team for North America's customer base and managing cross-functional investigations on service complaints. Experience at GBI, LLC includes managing customer service operations, while a significant tenure at Honeywell involved strategic contributions to customer feedback processes and data analysis. Rafelson possesses a Bachelor of Arts in Communication from Indiana University Bloomington, demonstrating a foundation for effective communication in various high-level customer service roles.