Inês Prates

Inês Prates is a Customer Success Manager at Beyond, where they focus on customer adoption, retention, and satisfaction. With over a decade of experience in customer-facing roles, Inês began their career as an entrepreneur running a coffee shop, which developed crucial soft skills. Previously, at Pipedrive, they led a team of nine in onboarding and retention, significantly reducing churn and enhancing customer engagement. Inês holds a degree from the Faculdade de Ciências e Tecnologia da Universidade Nova de Lisboa and is fluent in Portuguese and English.