Laurel Hurd currently serves as a ServiceNow Solutions Architect at Beyond20, starting in October 2023, following a tenure as a Senior Solutions Consultant at Exel Solutions. Throughout Laurel Hurd's career, extensive experience has been gained in leading ServiceNow implementations and providing strategic consulting to enhance organizational automation and efficiency. Previous roles at Acorio included Technical Architect and Consulting Manager, where leadership of a team of technical consultants and mentorship of junior employees were key responsibilities. Laurel Hurd's background also includes expertise in HRSD, ITSM, and technical project management. Educational qualifications consist of a Bachelor of Arts in Spanish and Global Studies from St. Lawrence University.