Jonny Rideout

Jonny Rideout is a Technical Support Manager at BeyondTrust, managing a team of 15 engineers and ensuring effective resolution of customer issues while driving service-level agreement compliance. Prior roles at BeyondTrust included Lead Technical Support Engineer and Technical Support Engineer, where Jonny supported PAM solution implementations and developed scripts to troubleshoot technical issues. Previous experience includes consulting for CGI in banking environments and providing systems support at BlackBerry, along with earlier roles in education and technical support. Jonny holds a Certificate in Information Technology from Mount Saint Vincent University and a Diploma in Business Administration from Nova Scotia Community College.