Joshua L. is a seasoned professional with comprehensive experience in customer experience design and continuous improvement across various industries. Currently serving as CX Manager and Lead Customer Experience Designer at BeyondTrust, Joshua previously held roles at Sun Life, where responsibilities included designing client journeys to enhance financial security and leading cross-functional projects that resulted in significant cost savings. Joshua's expertise spans Lean and Design Thinking methodologies, with experience from consulting roles at KM&T and improvement initiatives at Mondelez International and Kraft Foods. Joshua holds a Bachelor of Engineering in Industrial Engineering from Toronto Metropolitan University and a B2 certification in Italian from Università per Stranieri di Perugia.
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