Matthew Shepherd is a seasoned technical support professional with extensive experience in IT services and network management. Currently serving as a Technical Support Engineer at BeyondTrust since May 2021, Matthew specializes in Privileged Access Management (PAM) solutions. Prior roles include Network Operations Center Technician II at Simply Bits, where responsibilities involved customer support and network troubleshooting, and Network Engineer at Nextrio, focusing on business-grade network support. Matthew's career also includes key positions such as Systems Administrator at Compass High School, IT Support Field Contractor, and IT Account Executive at Copper State Communications. Additionally, Matthew founded Brisk Link, LLC., providing managed IT services, and has subcontracted for IBM and Symantec in data center support roles. Matthew’s educational background includes studies at Pima Community College.
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