Richard R.

Richard R. is a seasoned IT professional with extensive experience in customer advocacy, technical account management, and IT risk services. Currently serving as a Senior Administrator for CS Platforms at BeyondTrust since February 2018, Richard has effectively driven ticket resolution and managed product enhancements within the organization. Prior to this role, Richard held positions at Grant Thornton LLP, specializing in business risk services, and at NTT DATA Canada, focusing on IT infrastructure consultancy and support operations. Richard's earlier career includes a significant tenure at Research In Motion | BlackBerry, where responsibilities ranged from technical support to coaching and mentoring. Richard's academic background includes a Bachelor of Arts in Information Technology from Mount Saint Vincent University and a diploma in IT Systems Management and Networking from Nova Scotia Community College.