Heather Ruffles, RPA, is an accomplished professional with extensive experience in operations and performance management. Currently serving as Operations Manager and Director of Performance and Quality at BGIS since January 2017, Heather has a strong background in client solutions and performance management from previous roles at SNC-Lavalin Operations & Maintenance, where the position included Director of Performance and Quality and contract management for BMO. Additionally, Heather held various leadership positions at Nexacor, including Client Centre Manager. Educationally, Heather holds the RPA designation in Property Management from BOMA, obtained between 2008 and 2011.
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