Marlene C.

Marlene C. is a seasoned professional with extensive experience in governance, analytics, and property services, currently serving as the Senior Governance & Analytics Manager at BGIS since December 2014. In this role, Marlene oversees business support for the CIBC account, focusing on service delivery governance and performance measurement, while fostering team leadership to achieve corporate goals. Previous positions include Property Services Coordinator Supervisor and Property Services Coordinator for the same account, where Marlene managed teams, handled project management, and ensured compliance with service contracts. Prior to BGIS, Marlene worked at Direct Energy Business Services as a Customer Data Analyst and Central Exceptions Administrator, emphasizing enrollment processing and data management. Marlene's career began at Tim Hortons, where management skills and team leadership were developed over a 12-year period. Marlene holds an Ontario Secondary School Diploma from Denis O'Connor C.H.S.