Matt Burson is the Managing Director of the ServiceNow/ITSM Practice at BGSF, a role they currently hold. With nearly 20 years of experience, they previously served as the IT Service Management Manager and ServiceNow Platform Owner at Encova Insurance from 2017 to 2023, focusing on process improvement and service management excellence. Prior to that, Matt held managerial positions at Motorists Insurance Group from 2018 to 2022 and worked as a Desktop Engineer and Client Services Manager from 2003 to 2013.
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