Brad Thacker

Brad Thacker is a ServiceNow Platform Owner at BHP and a skilled service delivery manager with a strong background in information technology and agile development. They possess certifications as a Scrum Master and in ITIL, showcasing their commitment to excellence in client service and project management. Prior to their current role, Brad spent over ten years at a major technology service provider, where they led various initiatives, including the global consolidation of service desk functions and the implementation of event monitoring platforms for government organizations. Their experience also includes consulting for large-scale ServiceNow implementations and serving as a business analyst for prominent industries such as mining and utilities.