Alexandre Dufour is an experienced IT professional with a strong background in service management and project leadership. Currently serving as a ServiceNow Product Owner at BIC since May 2025, Alexandre previously held positions including Project Manager ITSM at OVHcloud from April 2022 to April 2025 and Product Owner ITSM at BNP Paribas from November 2019 to April 2022. Expertise includes managing product backlogs, ensuring alignment between stakeholder needs and the product roadmap, and leading change management processes. Alexandre has also worked as a Process Manager at GRTgaz, a Change Manager at BNP Paribas Partners for Innovation, and a project manager at companies such as SFR, Ericsson, SUEZ, and Veolia, focusing on process improvement, service management, and client relations. Alexandre holds a BTS in Commerce International from Guynemer (2005-2008).
This person is not in any teams
This person is not in any offices