Gilson Alba is an experienced IT professional currently serving as the End User Support Lead for Latin America and IT End User Support Team Leader for BIC since February 2022. Prior to this role, Gilson held multiple positions at Takeda from July 2011 to February 2022, including Service Delivery Partner, where leadership of a six-person team provided top-tier maintenance and support across multiple countries, and Senior Site Business Partner, which involved managing IT shared landscapes and serving as a point of contact for several nations. Gilson's earlier experience includes working as a Service Desk Coordinator at Takeda and serving as a Helpdesk and Field Service Engineer at IME. Gilson holds a Bachelor's degree in Network and Software Engineering from Universidad Tecnológica de México and a Bachelor's degree in Computer Engineering from UPIICSA, IPN.
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