Akash Agarwal is an experienced Customer Success Manager with nine years of expertise in enhancing client satisfaction and driving business growth. Currently, Akash works at BICS, managing teams and delivering expert guidance on IoT and CPaaS products, while previously holding significant roles at Kaleyra and other companies. Akash has demonstrated strong leadership in client support and team management, utilizing skills in APIs and various messaging technologies. Akash holds a Bachelor of Technology in Mechanical Engineering from the Kanpur Institute of Technology.
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