AW

Angela Wang

Customer Success Specialist at BICS

Angela Wang has a diverse work experience spanning from 2001 to the present. Currently, they are working as a Customer Success Specialist at BICS since January 2022. In their role, they serve as the technical expert and pre-sales main point of contact for enterprise solutions, overseeing solution design and implementation/support.

Prior to BICS, Angela worked at Syniverse from 2019 to 2020 as a Product Manager. In this role, they were responsible for managing the MPCC product for Japanese major customers NTT DoCoMo and KDDI. Their responsibilities included technical requirement analysis, product roadmap evolution, project management, and optimizing product development and service processes.

Before Syniverse, Angela worked at 耐基亚 (Nokia Siemens Networks Technology) from 2013 to 2019. Angela served as the LTE Business Product Manager from 2015 to 2019, leading the end-to-end implementation of key customer needs for 4G LTE projects. Additionally, they worked as an OSS Product Manager from 2013 to 2015, overseeing the product management of Mediations in the southbound interface of Nokia's network management product line.

Prior to Nokia, Angela worked at 西门子 (Siemens) from 2005 to 2007 as a Lead Regional Product Manager (Packet Core). Their responsibilities included product promotion, technical bidding documents, pre-sales technical support, and global project feasibility. Angela also underwent a 3-month on-job training at Siemens headquarters in Munich, Germany.

Angela's earlier work experience includes working at Lucent Technologies from 2001 to 2005 as an R&D developer and tester.

Overall, Angela Wang has gained extensive experience in customer success, product management, and technical roles throughout their career.

Angela Wang received a Bachelor's degree in Automation from the University of Electronic Science and Technology of China, from 1994 to 1998. Angela then pursued further education at the same institution and obtained a Master's degree in Engineering from 1998 to 2001. In terms of additional certifications, Angela Wang obtained a CCNA certification from Cisco Systems in June 2006. Angela also received a 6 Sigma Orange belt certification from Motorola in August 2015. Furthermore, Angela obtained a SAFe Leading & Product management Badge, however, the specific month and year of the certification are not provided.

Links

Timeline

  • Customer Success Specialist

    January, 2022 - present