Michelle Thurlow is a Corporate Waste Management Customer Service Executive at Biffa, where responsibilities include monitoring live services across all UK depots and collaborating with major corporate clients such as John Lewis, Waitrose, and BT. Prior to this role, Michelle worked at Sitel as an Advanced Customer Case Management specialist, managing aged cases and communicating with customers and car dealerships, and also served as a Social Media Customer Assistant for Vauxhall Motors. Additionally, Michelle has experience with social media customer service at Concentrix, focusing on Vauxhall inquiries and utilizing various CRM systems. Michelle holds a Level 3 degree in Childcare, Early Childhood Education and Teaching from the University of Bedfordshire.
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