Ryan Palmer is an experienced manager with a diverse background in customer service, account management, and team leadership. Currently serving as the Account Growth & SME Retention Team Manager at Biffa since January 2019, Ryan oversees a team focused on expanding a national Majors portfolio and maintaining client relationships. Previously, Ryan held various roles at British Gas Business including Team Senior for multiple teams, where responsibilities included coaching, process improvement, and resolving customer complaints. Ryan’s experience extends to working as a Contract Administrator and Customer Relations Specialist, alongside earlier roles in retail and leisure management. Ryan's educational background includes studies at Thomas Rotherham College and Aston Comprehensive School.
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