Toby Adams

Toby Adams currently serves as the Customer Experience Strategy and Communications Manager at Biffa, a position held since January 2022, where responsibilities include representing customer interests and embedding customer experience strategies across the organization. Prior to this role, Toby worked at the Department for Work and Pensions as a Work Coach, facilitating employment opportunities for claimants. A significant tenure at the Association for Project Management spanned nearly a decade, where Toby advanced through various roles, culminating in the position of Membership Manager, focusing on member engagement and product development. Earlier experience includes marketing communications at Defaqto, overseeing corporate communications and event management, along with previous customer service supervisory roles. Education was completed at The Royal Grammar School.