Elliot Trim is an experienced IT professional with a strong background in service management and delivery, currently serving as the Technical Support Team Leader at BigChange since September 2019. Elliot leads a team of nine, collaborates with upper management to improve processes, and has previously held roles including Interim Technical Manager and Technical Support Analyst. In addition to work at BigChange, Elliot is the founder and Director of Carnage Leagues & Tournaments, organizing events for Warhammer 40k across northern England. Prior experience includes positions such as Service Desk Manager and Team Leader at Clovertec IT Solutions, and 1st Line Support Engineer at Phoenix (IT Infrastructure Services). Elliot holds CompTIA A+ and Network+ certifications, along with an ITIL v4 Foundation degree and over 14 years of experience in service management.
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