BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligenceinto one simple to use and easy to integrate platform, BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.

Enterprise Software

Information Technology

IT Management

Outsourcing

BigChange

BigChange's headquarters in Leeds, United Kingdom

This department handles customer inquiries, support, and service-related activities.

Customer Service

The Customer Success & Support team at BigChange is dedicated to ensuring that clients maximize the potential of the Job Management Platform. This team provides comprehensive onboarding, technical support, and ongoing customer education to facilitate seamless integration and optimize operational efficiencies. By maintaining strong relationships and offering expert guidance, they help customers achieve exceptional results and a significant return on investment.

Customer Success & Support

The Sales Team at BigChange is responsible for driving revenue growth by identifying and securing new business opportunities, managing client relationships, and promoting the company's comprehensive Job Management Platform. They work closely with potential and existing customers to understand their needs, demonstrate the platform's value, and ensure successful adoption. The team is composed of various roles specializing in business development, pre-sales analysis, sales operations, and customer success to maximize market penetration and customer satisfaction.

Sales Team

This department focuses on ensuring customer satisfaction, facilitating successful adoption of services, and maintaining ongoing support and engagement.

Customer Success

This department oversees the development and strategy of products from conception to launch.

Product Management

The Software Engineering team at BigChange develops and maintains the core features of the Job Management Platform, integrating various functionalities such as CRM, job scheduling, live tracking, and financial management. They ensure that the platform is scalable, reliable, and user-friendly by implementing robust software development practices, conducting thorough testing, and continuously optimizing performance. This team plays a critical role in enabling field service businesses to streamline their operations and achieve industry-leading results.

Software Engineering

The Leadership Team at BigChange is responsible for steering the company's strategic direction and ensuring robust operational excellence. This team, which includes the Founder & Chairman, CEO, CTO, COO, Chief Customer Officer, and Chief Innovation Officer, collaborates to drive growth, foster innovation, enhance customer satisfaction, and optimize overall business performance, ensuring the company meets its mission of transforming field service businesses through effective job management solutions.

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Other teams

Customer Success & Support

Sales Team

Customer Success

Product Management

Software Engineering

Leadership Team