Alan Espada is an experienced technical support professional with a strong background in various technology sectors. Currently serving as a Technical Support Representative at BigCommerce since December 2024, Alan previously worked as Support Engineer II at Moz from December 2021 to December 2024, where technical support was provided for SEO tools. Prior to that role, Alan held the position of Support Engineer at Electronic Arts (EA) from July 2018 to December 2021, supporting various games and escalating issues as necessary. At SiteMinder from September 2016 to July 2018, Alan worked as a Service Desk Analyst, providing technical support for property management systems and mentoring new hires. Alan's career began as an IT Technician from September 2007 to September 2016 as a self-employed worker, with previous roles including General Operator at HP and Technical Assistant at Câmara Municipal de Grândola. Alan holds a Bachelor's degree in Information Technology from Escola Superior de Tecnologia de Setúbal and a Professional Diploma in Business Administration from ESDIME.
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