Bill G. has extensive experience in IT operations and support, currently serving as Manager of IT Operations at BigCommerce since October 2017, where responsibilities include refining Desktop Support Practices in collaboration with various engineering teams. Prior to this, Bill held roles such as Senior Helpdesk Analyst at SolarWinds, providing advanced technical support, and System Engineer at Lanmar Services, focusing on on-site network and system support. Additional experience includes Senior Desktop Systems Support at ShoreTel, Workstation Administrator at SHW Group, and various roles in CAD management and web development. Bill G. holds a Bachelor of Science in Computer Aided Design from Eastern Michigan University.
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